Terms of Use

I am aware that if my medical practitioner needs more information or if I submit an insufficient medical history, the process could be delayed.

I am aware that the consultation charge does not cover the cost of the medicine if I decide to pick up my drug(s) from a pharmacy; I will still be responsible for paying that pharmacy.

I’ve been told that I can use my insurance to pay for my medication at the drugstore.

I understand that I must email ReddyDoc to request an alternate medication or out-of-pocket (self-pay) options if my insurer is unable to pay for the required test or medication, or if the cost of the medication is prohibitive. I’ve been told that insurance restrictions or prescription costs are not acceptable justifications for issuing a refund. The patient is financially accountable for their prescriptions and medical services.

Authorization to Administer Treatment and Informed Consent

I thus give my consent for the medical staff at ReddyDoc to examine my medical background and provide telemedicine (synchronous or asynchronous) healthcare to me, the patient.

If my chosen or preferred prescription is possibly hazardous, unsafe, controlled, risky, interact with another medication I’m taking, or has an adverse drug reaction, I thus permit ReddyDoc to prescribe an alternate drug.

According to what I’ve been told, telemedicine services are only appropriate for mild to moderately complex medical requirements. I am aware that ReddyDoc will refuse to treat patients with serious or complex diseases and will cancel their appointments.

I am aware that, in the absence of a physical examination, ReddyDoc will deliver online medical services based on the medical history I submit. I thus accept full responsibility for any injury or losses that may result from providing false, misleading, or incomplete information.

I am aware that using telemedicine has a risk of misdiagnosis because there is no physical exam or in-person evaluation.

I consent to phone 911 or follow up with a doctor for an in-person assessment if my symptoms get worse or don’t get better quickly.

Important Information: We do not include the cost of medications in the consultation price.

I am aware that even if my insurance does not cover a particular prescription, I will still need to pay for it at my local pharmacy.

Consent to Use Information

We kindly request your consent to use the information collected during your interactions with our platform, to ensure transparency and data protection. Visit our privacy policy for more information

Follow-up agreement

I understand and agree to follow up with a doctor in person or go to the ER immediately if the patient’s symptoms persist or worsen

Supplemental Service Disclosure

We prescribe FDA-approved medications and follow evidence-based medical guidelines. In some cases, the initial medication may not completely eradicate your symptoms or cure the infection. In this situation, similar to other clinics and doctor’s offices, the patient is responsible for paying for the follow-up visit and repeat treatment.

I have been informed that it’s my responsibility to handle prescription medication with care and store it in a safe environment. There’s an additional fee to reissue lost or misplaced medications.

I understand that there is a processing charge of $20 when a request is made for an excuse note or doctor’s letter

I understand that there’s a $50 surcharge when a request for prior authorization or peer-to-peer review is required by your insurance or payer

Refund Policy Terms

I am aware that I have a full refund option at any point before ReddyDoc sends my prescription. Our consultation charge is no longer refundable once a medical professional has finished your treatment plan, submitted your prescription to your pharmacy, requested a test, or fulfilled your request.

We aim to finish every consultation in under two hours. However, insufficient medical data, technical issues, or a high patient load may cause the turnaround time to be prolonged. Be prompt if you must cancel due to delays. If your request for a refund is made after we have sent your prescription to the pharmacy or finished the treatment plan, the consultation fee is NOT refundable.

I am aware that the consultation cost is non-refundable if my body does not respond to therapy or if the prescribed medicine does not entirely cure my disease or eliminate all of my symptoms. You are welcome to submit a second consultation for review.